Intermediation: Patient Awareness, Mediator Selection, and Session Attendees. testarticle
The University of Pittsburgh Medical Center (UPMC) manages ongoing patient grievances that are not part of a malpractice claim through their Intermediation Program. Patients are made aware of the program in a few different ways. Media coverage has provided the public with some awareness of the program. Detailed information about the program can be found at UPMC.com under the Patient Relations section of the "Patient and Visitors" tab. Here, a motivated individual can learn about th more...