Practical Reviews

Magic Happens When Patients See Providers as Caring Humans


The University of Pittsburgh Medical Center (UPMC) has an Intermediation Program to help manage ongoing disputes that are not part of a malpractice claim. The preparation for the health care provider(s) involved in the dispute is considerable. Because the patient and family previously tried to get resolution to this issue, the providers may have already communicated with them and, quite frankly, may be tired of it. Therefore, we have a prep session that lasts a minimum of 1.5 hours more...
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