Return Policy

Subscriptions

We offer all subscriptions at our risk. If you are dissatisfied with your subscription for any reason, you may cancel at any point and you will be refunded for any unserved issues (less shipping and handling).
Non-Subscription Products

For non-subscription products where all or a large portion of the program is received at one time, review the product for 30 days. If your highest expectations are not met, return the materials and your purchase price will be promptly refunded.
MKSAP and SESAP

Effective September 1, 2011
Due to the nature of this product, its audio/video format and educational content, no refunds are permitted. You may return the product within 15 days of receipt and receive a credit reflective of the original price you paid for the item. This credit may be applied as payment to any product(s) produced by Oakstone Medical Publishing.

We guarantee your program against defects in materials. Simply return any defective materials and we will replace them free of charge. To make a return, call 800-633-4743 for a Return Authorization Code. Complete the packing ticket and return with the program to 100 Corporate Parkway, Suite 600, Birmingham, AL 35242. We recommend shipping through UPS or FedEx. Return shipping fees are the responsibility of the purchaser.