Practical Reviews

Improve Mediator Efficiency -- Provide Training on Health Care Issues


The Intermediation Program at the University of Pittsburgh Medical Center (UPMC) has a panel of 12 independent mediators hired to help mediate conflicts on a case-by-case basis. When the Intermediation Program was first initiated, mediators received some training from UPMC. For example, in 2005, UPMC personnel spent an entire day with the mediators to educate them about UPMC processes and doing some dry runs with health care disputes. Panel members did not have experience in the he more...
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