Practical Reviews

Ground Rules, Consent to Participate Are First Orders of Business

The University of Pittsburgh Medical Center (UPMC) has an Intermediation Program to help manage patient disputes that are not part of a malpractice claim. As part of the Intermediation Program, UPMC pays the mediator $1500/intermediation. The expectation is that the mediator will have a preliminary conversation with the patient or family in advance of the intermediation session. Because the concept of intermediation is new for the patient and family, the mediator is responsible for more...
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